Shipping policy
SHIPPING POLICY
Last updated: August 23, 2026
This Shipping Policy explains how Pyke Beauty processes, ships, and handles delivery-related matters for orders placed through our online store.
Where We Ship
Pyke Beauty currently provides shipping only to eligible addresses within the United States. We do not ship internationally.
Delivery options for Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses may be restricted by the carrier or may require additional transit time. Express Shipping is not guaranteed to be available for every destination. The eligible services for each order will appear during checkout.
Order Preparation
Most orders are prepared and dispatched within 1–2 business days after the order and payment have been successfully confirmed.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders received on weekends or holidays begin processing on the following business day.
Carrier transit time begins after processing is complete. Express Shipping affects the transit period only and does not reduce order processing time.
Delivery Methods and Charges
Standard Shipping for orders from $0.00 to $69.99
Estimated transit time: 3–5 business days
Shipping charge: $8.00 USD
Standard Shipping for orders of $70.00 USD or more
Estimated transit time: 3–5 business days
Shipping charge: Free
Express Shipping for eligible U.S. orders
Estimated transit time: 2–3 business days
Shipping charge: $15.00 USD
Eligibility for free shipping is determined by the qualifying merchandise subtotal after discounts have been applied and before taxes or shipping charges are added.
Only the delivery methods available for the order contents and shipping address will be displayed at checkout.
Overall Delivery Estimates
When processing and carrier transit time are combined, estimated delivery periods are:
Standard Shipping: 4–7 business days
Express Shipping: 3–5 business days
Estimated delivery periods are not guaranteed arrival dates. Carrier disruptions, holidays, severe weather, emergencies, unusually high order volume, or circumstances beyond our reasonable control may extend delivery time.
Order Updates and Tracking
An order confirmation will be sent to the customer’s email address after checkout. Once the order has shipped, we will send a shipping confirmation with available tracking details.
Please allow up to 48 hours for tracking activity to appear after the carrier receives the package. Some orders may be divided into separate shipments because of inventory or fulfillment arrangements. When this happens, packages may arrive at different times and have different tracking numbers.
Correct Shipping Information
Customers are responsible for entering an accurate and complete delivery address, including any apartment, suite, unit, building, or access details.
If a correction is required, contact Pyke Beauty immediately. We will attempt to update the address before fulfillment, but we cannot guarantee changes after processing or shipment has begun.
Except where the problem was caused by Pyke Beauty or applicable law provides otherwise, we are not responsible for delays or failed delivery caused by incorrect or incomplete customer-provided information.
Changing or Canceling an Order
Please submit requests to change or cancel an order as soon as possible. A modification or cancellation may not be possible after the order enters fulfillment or is transferred to the carrier.
Nothing in this section limits any cancellation or refund right arising from an unexpected shipping delay or another non-waivable consumer protection.
Delays Before Shipment
If we learn that we cannot ship an order within the stated timeframe, we will notify the customer and provide a revised shipping date when one is reasonably available.
The customer may agree to wait or cancel the affected order for a full and prompt refund to the original payment method. When applicable law requires customer consent to the delay and we cannot obtain that consent, we will cancel and refund the unshipped order.
If fulfillment becomes impossible, Pyke Beauty will cancel the affected order and issue the required refund. We will not replace an ordered item with a materially different product unless the customer agrees.
Delays After Carrier Acceptance
Delivery may occasionally be delayed after the package enters the carrier’s network. This can result from weather, service interruptions, transportation problems, peak-season volume, or other events outside our reasonable control.
If tracking does not update for an unusual period or the package appears lost, contact us with the order number. We will examine the shipment details and assist with an eligible carrier inquiry or claim. Carrier investigation and resolution times may vary.
Tracking Shows Delivered but Package Is Missing
When a package is marked delivered but cannot be located, customers should first:
Confirm the address listed in the order confirmation.
Check the mailbox, parcel locker, entrances, and other secure delivery locations.
Ask household members, neighbors, reception staff, or property management whether they accepted it.
Allow a short period in case the carrier recorded delivery before completing the drop-off.
Contact the carrier and Pyke Beauty promptly if the package remains missing.
We will provide reasonable assistance with the carrier’s investigation and review the available resolution according to the circumstances and applicable law.
Damaged, Incorrect, or Incomplete Orders
Please inspect all merchandise promptly after delivery. If a product is damaged, incorrect, or missing, contact us and include:
The order number.
A description of the issue.
Clear photographs of the product and outer package, when applicable.
A photograph of the shipping label, when requested.
Please keep the product, shipping carton, and original packaging until the review is completed. Depending on the findings, we may provide a replacement, reshipment, refund, or another appropriate remedy consistent with our Return and Refund Policy and applicable law.
Packages Returned to Sender
Orders may be returned because of an incorrect or incomplete address, refused delivery, an unclaimed package, or unsuccessful delivery attempts.
When a package is returned, we will contact the customer regarding available reshipment or refund options. Reasonable reshipping costs may apply if the return resulted from customer-provided address information or failure to accept delivery. These costs will not apply when the return was caused by our error or where prohibited by law.
Taxes
Applicable sales taxes, including taxes on shipping or delivery charges where legally required, are calculated and displayed at checkout. Customers may review the merchandise subtotal, shipping cost, taxes, and final order total before completing payment.
Relationship to Our Return Policy
This Shipping Policy covers fulfillment and delivery matters. Product return requirements, exchange eligibility, and standard refunds are addressed in the Return and Refund Policy available on our website.
If any part of this policy conflicts with a right that cannot be waived under federal or state law, the applicable law will control.
Contact Information
For assistance with shipping, tracking, or delivery, please contact Pyke Beauty:
Trade name: Pyke Beauty
Email: support@pykebeauty.online
Address: 7609 Florence Dr, Abilene, TX 79606, United States
Phone: +1 (806) 674-7733